Xheris
Report your housing issues · Xheris
50,000+ ISSUES RESOLVED

A housing issue? Report it in 2 minutes.

No more endless phone calls and unanswered emails. Describe your issue, track the intervention in real time — free for all occupants.

Popular:
98%
Occupant satisfaction
< 24h
Average response time
100%
Free for you
100% FREE FOR OCCUPANTS · CONFIDENTIAL DATA
HOW IT WORKS

From report to resolution, in 4 steps.

A simple, transparent process so your issues get resolved quickly.

1

Report the issue

Describe the problem, indicate the location, and add photos.

2

Instant confirmation

Get a confirmation and a tracking number for your request.

3

Scheduling

A contractor is assigned and contacts you to set up an appointment.

4

Issue resolved

The work is completed and you're notified of the resolution.

WHY XHERIS

Built for occupants — not for back offices.

Everything you need to report, track, and get things fixed — without the friction.

Easy reporting

Describe your issue and add photos in just a few clicks, right from your phone.

Real-time tracking

Get notifications at every step of the intervention — never in the dark again.

Direct messaging

Chat with the contractor through secure messaging — without sharing your contact details.

Guaranteed repairs

Vetted professionals deliver quality results, every single time.

OCCUPANT FEATURES

Everything you need, ready to go.

Simple, effective tools to report your issues and track the work.

CATEGORIES

Pick the type of issue.

Easily select the category that matches your issue. Plumbing, electrical, heating, or anything else — we've got it covered.

  • Clear service categories
  • Quick and simple requests
  • Step-by-step guided process
Service category selection
PROPERTY DETAILS

Specify your property type.

Help contractors serve you better by specifying your property type — House, Apartment, Land, or Other.

  • Multiple property types available
  • Targeted contractor recommendations
  • More accurate pricing and timelines
Property type selection
LOCATION

Pinpoint the exact location.

Indicate precisely where the issue is — Living room, Kitchen, Bathroom, or any other room.

  • Visual room selection
  • Immediate understanding by the contractor
  • Real-time tracking of your request
Location selector
BEFORE / AFTER

The difference is real.

Reporting an issue the traditional way vs. with Xheris.

Without Xheris

  • Repeated unanswered phone calls
  • Emails lost in the spam folder
  • No visibility on progress
  • Unpredictable intervention timelines
  • Forced to share your contact details

With Xheris

  • Report in 2 minutes, 24/7
  • Instant confirmation of receipt
  • Real-time tracking of your request
  • Notifications at every step
  • Secure messaging with the contractor

Real results, not empty promises.

Join thousands of occupants who have simplified their daily lives with Xheris.

−70%
reporting time
2×
faster repairs
100%
request traceability
FAQ

Frequently asked questions.

How long until I get a response to my request?
Your property manager gets an instant notification when you submit a request. The typical response time is 2 to 4 hours during business hours. For emergencies, you're connected immediately with a contractor.
Can I communicate directly with the contractor?
Yes. As soon as a contractor is assigned to your request, you can message them directly through the app. Share photos, ask questions, and coordinate access to your home — without sharing your phone number or personal email.
Is Xheris free for tenants and occupants?
Yes, Xheris is completely free for occupants and tenants. Your property manager provides access as part of their service.
What types of issues can I report?
You can report any issue related to your home: plumbing, electrical, heating/cooling, faulty appliances, structural issues, or general maintenance needs.
Can I schedule a convenient time for repairs?
Absolutely. When making your request, you can indicate your availability and preferred time slots. Contractors see your schedule and arrange appointments that work for you.
How can I track the status of my request?
As soon as you submit a request, you receive a unique tracking number. You can check the status of your request at any time through the app or website.
What should I do in case of an emergency (gas leak, flooding)?
In emergencies that endanger your safety, call emergency services first (fire department). Then report the issue on Xheris by selecting the « Emergency/Safety » category.

Ready to report your issue?

Join thousands of satisfied occupants. Report in 2 minutes and track progress in real time.